🔍 Introduction
At Bexa Microfinance ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information with transparency and care. This policy explains how we collect, use, and safeguard your data when you use our loan services tailored for entrepreneurs – whether you repay daily, weekly, or monthly.
By using our services, you trust us with your information. We take that seriously and ensure compliance with applicable data protection laws.
📋 Information we collect
To provide and improve our microfinance services, we collect the following categories of information:
Personal identification data
- Full name, date of birth, and government-issued ID (e.g., national ID, passport) for identity verification.
- Contact details: phone number, email address, and physical address.
- Photographs or documents you upload during loan application.
Financial & business information
- Business details: business name, type, years of operation, and business registration documents.
- Income and expenses information to assess loan eligibility.
- Bank account details or mobile money numbers for disbursement and repayment (daily, weekly, or monthly deductions).
- Repayment history and loan performance data.
Technical & usage data
- Device information (IP address, browser type, operating system) when you access our website or app.
- Cookies and similar tracking technologies to enhance user experience (see our Cookie Notice).
- Interaction logs (features used, pages visited).
⚙️ How we use your information
We use your data only for legitimate business purposes, including:
- Loan processing: Evaluate creditworthiness, approve loans, and disburse funds.
- Repayment management: Process daily, weekly, or monthly installments via your preferred channel.
- Customer support: Respond to inquiries and resolve issues.
- Risk assessment: Analyze repayment behavior to prevent fraud and improve lending models.
- Communication: Send service updates, reminders, and (with consent) promotional offers.
- Legal compliance: Fulfill regulatory and anti-money laundering obligations.
🤝 Sharing your information
We do not sell your personal data. We may share information only in the following circumstances:
- Service providers: Trusted third parties (e.g., payment processors, credit bureaus, cloud storage) who assist us – under strict confidentiality agreements.
- Legal authorities: If required by law, court order, or governmental regulation.
- Business transfers: In case of merger, acquisition, or sale of assets – with notice to users.
- With your consent: When you explicitly agree to share information for a specific purpose.
🔒 Data retention & security
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., for tax or audit reasons).
We implement industry-standard security measures, including encryption, access controls, and regular monitoring, to protect your data from unauthorized access, alteration, or destruction. However, no online transmission is 100% secure – you share information at your own risk.
🧾 Your rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Deletion: Ask us to delete your data (subject to legal obligations).
- Restriction / objection: Limit or object to certain processing.
- Data portability: Receive your data in a structured, machine-readable format.
- Withdraw consent: Where processing is based on consent, you may withdraw anytime.
To exercise your rights, please contact us using the details below. We will respond within the timeframe required by law.
🍪 Cookies & similar technologies
Our website uses cookies to enhance functionality, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience.
📅 Changes to this privacy policy
We may update this policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
📬 Contact us
Effective: March 16, 2026